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Social Media Manager

Avaya Social Media Manager enables you to keep abreast of what your customers and would-be customers are saying. It helps you quickly identify the social media conversations most relevant to your business. This solution gathers data on interactions...
Interaction Center

The Interaction Center software suite provides enterprise-class control of contact-center communications across multiple channels: voice, video, email, Web chat, and IP telephony. It simplifies the management process, helping companies maintain high...
Avaya Aura® Call Center Elite

The Call Center Elite call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity. It offers conditional...
Business Advocate

Business Advocate manages all voice, email, and Web chat interactions via a single universal queue, intelligently routing customers in real time to the best agent for their needs. It takes into account pre-established business objectives,...
Avaya one-X® Agent

Avaya one-X® Agent is a desktop software application built specifically to meet the needs of contact center agents. Avaya one-X Agent gives contact center agents the desktop software they need to be more productive, whether they're working in a...
Avaya One Touch Video

Leverage video as a channel into your contact center. Avaya One Touch Video enables voice and voice/video collaboration sessions between agents and customers. Callers simply need commonplace access to an Internet-connected PC, tablet, or mobile...
Contact Center Control Manager

Avaya Contact Center Control Manager provides centralized operational administration exclusively for Avaya Contact Center Applications. This product allows one-time definition and on-going management of the following entities and data relevant to...
Avaya Aura® Contact Center

Avaya Aura® Contact Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver...
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